Return & Refund policy
Under what circumstances do we offer returns and refunds?
Perfumes are non-returnable products
Returns/Replacement will be only accepted for products received or incorrect and products which are damaged/defective value unless mentioned at the time of purchase.
Incorrect Items received: It is our duty to deliver the right products to our valuable customers. Before dispatching, we try many level checks to make sure that the parcel has the same product that you have ordered. On receiving incorrect products, we will get the parcel picked up from your order address and ship the right product to your doorstep soonest.
Time frame in which we accept returns?
We accept returns within 24 hours of product(s) receipt by the customer.
When and how can customers expect a refund?
In case of delivery of the incorrect item, damaged or defective, we will replace the item at the earliest. In case the customer insists on a refund, the amount will be credited back to the same account from which the transaction has been made and it takes up to 7 working days after initiating the refund process (third-party payment gateway terms and conditions). If the payment is made in cash, a refund will be made only in the form of NEFT/RTGS in the bank account of the customer. In such a case the customer has to mention his bank account details at the time of making such a request.
Refund will be initiated only on receipt of the product and proper check which may take up to 24 hours after receipt of the product.
What is not eligible for return or replacement?
- Damages done due to product misuse by the customer
- The product returned with no original accessories and packaging that covers the manufacturer's packaging, the box, and other items delivered with the product(s) The perfume box is opened, or the cellophane is removed.
- We strictly do not take the perfumes back if the customer has used the product.
Fragrances are Personal and Subjective, Products which you did not like, Or which was bought blindly are not covered under Returns and Replacement. We are not offering to try and buy, if you do not like the perfume fragrance, we are sorry we cannot help you.